AG malfunctions

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MaryH (not verified)
Beth, The SS6 and AG3s do not

Beth,

The SS6 and AG3s do not have any serial numbers.  Are there any with your Elite +.?  I see they have 3 suppliers in China and I wonder how they track the reliability of each supplier.

Beth11
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Hi Stonecold- Yup, I was

Hi Stonecold-

Yup, I was thinking the same thing. A sealed fuse it a dumb idea. I had half a mind to open the base to see what was in there. I'm sure just a fried circuit board.

Beth

 

 

 

 

stonecold (not verified)
Still weird that they design

Still weird that they design a base unit with a fuse that is inaccseeable, very stupid and wasteful engineering practice.  Might as well not have the fuse and burn everything, since the whole unit is junk anyway.

Ginger
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Beth - definitely re AG

Beth - definitely re AG customer service. Those people are such a treasure, and Cliff's leadership clearly shows! I care more about the fate of this company because I care about the CS people, who care about us.

I hope your AG's are back up and reliable soon!

Moderator. Author of Indoor SaladEcigs 102, and the Calm Act climate apocalyptic series.

Beth11
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Hi Gisette,   Scott in

Hi Gisette,

  Scott in customer service was wonderful. I'm so happy that they don't try to make you feel it's your fault that it broke.  I do have the ag's on power strips.  The one at home was a physical problem with the button.  The one at work he thinks blew a fuse - but it isn't accessable.  I think it was the old adage that bad things happen in threes.

Beth

 

 

 

 

Ginger
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Bummer, Beth. I hope AG was

Bummer, Beth. I hope AG was able to help you.

Such a spate of malfunctions ... perhaps local power has become noisy lately? Might be worth a power strip to protect them?

Moderator. Author of Indoor SaladEcigs 102, and the Calm Act climate apocalyptic series.

Beth11
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Hi All,   Got thru to

Hi All,

  Got thru to customer service in 7 minutes.  Two new bases are on the way.  I'm glad I was here when it croaked.  I picked all the lettuce - big salad tonite!  Now I need to decide what to plant when the new base arrives..... Hmmm...

Beth

 

 

 

 

Beth11
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Darn - I just tried that and
Darn - I just tried that and now it doesn't work at all. Good suggestion, though. Time to call ag- Beth

 

 

 

 

MaryH (not verified)
Have you tried unplugging it

Have you tried unplugging it and plugging it back in?

 

Beth11
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HiMary, The one at home I
HiMary, The one at home I bought in December. The one in work I got in February. So, not old at all... Beth

 

 

 

 

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