Wed, 2009/05/06 - 8:32am
Hi All,
I've experienced three ag malfunctions within a week! First, one ag deluxe pump failed (no big surprise - I had ordered an extra just in case). Next, I discovered my other home deluxe select button is frozen. And yesterday, my work deluxe "reset" itself. You know how if you hold the select button the lights flash off and on and the control panel lights circle? Well, wasn't anywhere near it and it went thru the reset cycle. Now, I can't get it to select any other setting than tomatoes, and it won't reset when I hold the select button. I haven't had a chance to call aerogrow yet. Has anyone had either problem?
Thanks,
Beth
Wed, 2009/05/06 - 9:02am
#2
HiMary,
The one at home I bought in December. The one in work I got in February. So, not old at all...
Beth
Wed, 2009/05/06 - 9:15am
#3
Have you tried unplugging it and plugging it back in?
Wed, 2009/05/06 - 10:15am
#4
Darn - I just tried that and now it doesn't work at all. Good suggestion, though. Time to call ag-
Beth
Wed, 2009/05/06 - 11:04am
#5
Hi All,
Got thru to customer service in 7 minutes. Two new bases are on the way. I'm glad I was here when it croaked. I picked all the lettuce - big salad tonite! Now I need to decide what to plant when the new base arrives..... Hmmm...
Beth
Wed, 2009/05/06 - 11:04am
#6
Bummer, Beth. I hope AG was able to help you.
Such a spate of malfunctions ... perhaps local power has become noisy lately? Might be worth a power strip to protect them?
Wed, 2009/05/06 - 11:11am
#7
Hi Gisette,
Scott in customer service was wonderful. I'm so happy that they don't try to make you feel it's your fault that it broke. I do have the ag's on power strips. The one at home was a physical problem with the button. The one at work he thinks blew a fuse - but it isn't accessable. I think it was the old adage that bad things happen in threes.
Beth
Wed, 2009/05/06 - 11:42am
#8
Beth - definitely re AG customer service. Those people are such a treasure, and Cliff's leadership clearly shows! I care more about the fate of this company because I care about the CS people, who care about us.
I hope your AG's are back up and reliable soon!
Wed, 2009/05/06 - 12:38pm
#9
Still weird that they design a base unit with a fuse that is inaccseeable, very stupid and wasteful engineering practice. Might as well not have the fuse and burn everything, since the whole unit is junk anyway.
Wed, 2009/05/06 - 1:37pm
#10
Hi Stonecold-
Yup, I was thinking the same thing. A sealed fuse it a dumb idea. I had half a mind to open the base to see what was in there. I'm sure just a fried circuit board.
Beth
Beth, sorry you are having problems. How old are the AGs?